Customer Support by predibase

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  Adapter Base model:adapter:mistralai/m... Base model:mistralai/mistral-7...   Finetuned   Lora   Peft   Region:us   Safetensors

Customer Support Benchmarks

nn.n% — How the model compares to the reference models: Anthropic Sonnet 3.5 ("so35"), GPT-4o ("gpt4o") or GPT-4 ("gpt4").
Customer Support (predibase/customer_support)

Customer Support Parameters and Internals

Model Type 
text-generation
Use Cases 
Primary Use Cases:
Customer support call classification
Additional Notes 
This model is used to classify customer support call topics based on transcript inputs.
LLM NameCustomer Support
Repository ๐Ÿค—https://huggingface.co/predibase/customer_support 
Base Model(s)  mistralai/Mistral-7B-v0.1   mistralai/Mistral-7B-v0.1
Model Size7b
Required VRAM0 GB
Updated2024-12-26
Maintainerpredibase
Model Files  0.0 GB
Model ArchitectureAdapter
Is Biasednone
PEFT TypeLORA
LoRA ModelYes
PEFT Target Modulesq_proj|v_proj
LoRA Alpha16
LoRA Dropout0.05
R Param8

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Note: green Score (e.g. "73.2") means that the model is better than predibase/customer_support.

Rank the Customer Support Capabilities

๐Ÿ†˜ Have you tried this model? Rate its performance. This feedback would greatly assist ML community in identifying the most suitable model for their needs. Your contribution really does make a difference! ๐ŸŒŸ

Instruction Following and Task Automation  
Factuality and Completeness of Knowledge  
Censorship and Alignment  
Data Analysis and Insight Generation  
Text Generation  
Text Summarization and Feature Extraction  
Code Generation  
Multi-Language Support and Translation  

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Original data from HuggingFace, OpenCompass and various public git repos.
Release v20241217